Help Desk

We Are Here To Help!

From the moment you reach one of us on the telephone or you click through from our website, you are our focus. We want you to be perfectly delighted with every product you purchase, every person you speak with and every experience you have with us. We believe that ordering quilting supplies should be just as much fun as working on the project itself.

The reality is that things don’t always run quite as smoothly as planned, and sometimes mistakes do happen. If you experience any problem with your order, then please contact us right away. Our Customer Service team is committed to going the extra mile to make sure that your questions are answered, your problems are recognized and resolved, and that you’re pleased with each and every item you receive.

For Customer support you can email us at joe@QuiltersTreasure.com; call 603-532-4844; or write to us at Quilters Treasure, PO Box 820, Rindge, NH 03461 USA.

If we ever fall short of this, please contact me personally because I want to hear from you. Your constructive comments are what will help us to serve you better. So please, contemplate your Quilters Treasure experience! If you were not perfectly delighted, then reach out to me and let me know. We value your friendship and trust and we don’t ever want to leave you feeling anything but completely satisfied.

Joel & Bobbie
How to Buy:

1. You can order from our web site

2. If you can not find what you want you can email us at joe@QuiltersTreasure.com; call 603-532-4844; or write to us at Quilters Tresure, PO Box 820, Rindge, NH 03461 USA

3. If you questions you can email us at joe@QuiltersTreasure.com; call 603-532-4844; or write to us at Quilters Tresure, PO Box 820, Rindge, NH 03461 USA

4. To purchase wholesale contact Bobbie at joe@QuiltersTreasure.com; call 603-532-4844; or write to us at Quilters Tresure, PO Box 820, Rindge, NH 03461 USA

Shipping & Postage

Our shipping charges are based on the value of the merchandise being purchased. For web orders being shipped within the United States, the Standard Shipping charges are as follows:

Purchases up to $10.00 $3.99
10.01 to 20.00 $4.99
20.01 to 30.00 $5.99
30.01 to 40.00 $6.99
40.01 to 60.00 $7.99
60.01 to 100.00 $8.99
over 100.00 FREE

FREE Standard Shipping on ALL Orders of $100 or more, including phone and mail orders - shipping within the US only.

CANADA: The Standard Shipping charges shown above plus $9.00
INTERNATIONAL: The Standard Shipping charges shown above plus $15.00

UPS Ground® (3-5 business days) The Standard Shipping charges shown above plus $6.00
UPS ® (2 business days) The Standard Shipping charges shown above plus $12.00

**During Fabric promotions, your order may be delayed 5-7 days due to high volume**2.99

How will my package be shipped?

Our standard method of shipment is US Mail with normal delivery time being 7–10 business days. For shipments to Canada, we ship US Mail with normal delivery time being 10–14 business days. For all foreign shipments, we ship by Airmail with normal delivery time being 1–4 weeks.

**We’ll do our best to get your order sent out within a day or two, but during special promotion times & major quilt shows, occasionally fall a bit behind. Please let us know if you need need your fabrics for a deadline when you place your order-we’ll do our best to get it sent out quickly. **

We offer UPS Expedited Delivery for most items. You may choose this option from our web site as long as your shipping address is not to a Post Office Box. UPS Ground is a 3-5 business day delivery service and is an additional $6.00, UPS 2 Day delivery is an additional $12.00, and UPS Next Day is an additional $20.00. Please note that expedited delivery is for in-stock items only. Your order must be placed by 1 p.m. Eastern Time, Monday through Friday and shipped within the contiguous 48 states. Orders placed after 1 p.m. Eastern Time will be sent out the next business day. Unfortunately, expedited delivery is not available for all items, or for delivery to rural routes, postal boxes or general delivery addresses. Please call Customer Service at 603-532-4844 for availability.
Returns

Please contact us for a return authorization from us prior to sending back your item(s).

We offer a 30 day money back on products that are returned in it original packaging or that has a manufactures defect. Prior to returning any item you must contact Bobbie at joe@QuiltersTreasure.com for a return authorization. Shipping charges are the responsibility of the buyer and can not be refunded.

If you still have the packing slip from your order, then please fill out the back portion of the slip. If you do not have the packing slip, then be sure to write down your name, billing address, item(s) you're returning, and, if applicable, the item(s) you would like to order in exchange.

Be sure to include this with your return, and mail it to Quilters Treasure, PO Box 820, Rindge, NH 03461 ATTN: Customer Service.